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Vacancies

- Develop and implement initiatives to strengthen and promote the company's positive and values-based corporate culture
- Participate in the implementation of programs aimed at employee engagement, appreciation and sense of belonging
- Participate in the implementation of a comprehensive internal communications strategy, ensuring employee awareness and engagement with the company's goals and values
- Organize and support company-wide events, conferences, and meetings to promote networking and communication
- Organize various team and cultural events
- Offer event options and modern formats to celebrate holidays/events
- Stay aware of latest developments in the field, submit innovative ideas


Responsibilities

- Bachelor's degree in human resource management, organizational psychology, or related field
- At least 2 years of work experience in internal communications, corporate culture or employee engagement
- Excellent organizational and planning skills
- Excellent written and verbal communication skills with the ability to formulate clear and compelling messages
- In-depth understanding of organizational culture, employee engagement and change management principles
- Creative thinking, project management, effective communication skills
- Flexibility, multi-tasking, and time management skills
- Attention to details 
- Proactiveness 
- Propensity for innovation and change 
- Good knowledge of Armenian and English languages


Necessary requirements

Deadline: 03.04.2025

Ensuring internal communication improvement, increased engagement and reinforcement of a positive corporate culture among bank employees.

Chief Internal Communications Specialist in the Corporate Culture Unit

- Implementation of retail projects from concept to launch through mapping project timelines, detailed planning and control of resources and business processes and deliverables
- Predicting and defining KPIs and project milestones necessary for successful project implementation
- Development, updating and coordination of normative-methodological documents with the relevant departments, including development of training and operational materials
- Development and coordination of functional requirements necessary for the launch of projects with relevant departments, including testing of changes and additions made in accordance with the technical team and developed functional requirements
- Implementing the necessary analysis to identify touchpoints and improvement areas
- Preparation of launch materials based on the testing process, ensuring continuous improvement and alignment with project objectives
- Coordinating project activities, ensuring efficient resource allocation and meeting deadlines


- Higher Education in Finance, Economics and/or related field
- At least 3 years of work experience in project management, data analysis or related field
- At least 2 years of work experience in financial banking system
- Planning and organizational, strong analytical and solution-oriented skills
- Excellent teamwork, communication and negotiation skills
- Critical thinking
- Computer skills: MS Office
- Good knowledge of Armenian, Russian, English 


Deadline: 03.20.2025

The Retail Program Coordinator is responsible for the management and successful implementation of retail business development and process improvement projects, including planning, benchmarking, coordination and control of project activities.

Retail Program Coordinator

- Providing proper service to non-resident VIP customers in accordance with high standards in Russian and English
- Collection, identification (KYC), verification, entry of necessary documents of customers in the appropriate system 
- Opening and maintenance of customer accounts and cards, implementation of settlement operations
- Identifying customer needs, attracting new customers
- Implementation of non-cash transactions
- Remote service for customers already registered online
- Phone and email answering skills


Job responsibilities

- Higher education
- Knowledge of banking Services and Products
- Knowledge of banking legislation
- At least 1 year banking experience in customer service
- Document management skills
- Data Entry Skills
- Digital/Mathematical literacy
- Detail oriented skills, ability to organize work correctly
- Ability to work in a team
- Knowledge of AS
- Computer skills
- Excellent knowledge of Armenian, Russian and English


Deadline: 17.03.2025

Non-Resident Customer Service Manager 

- Carry out a gold appraisal
- Application entry to the program to provide gold secured loan to a client
- Cross-sell of other products
- Formulate and collect the gold collateralized loan package
- Carry out the verbal and written assignments of the branch manager
- Submit recommendations to the branch manager regarding current working process


- Knowledge of jewelery and relevant qualifications 
- At least one year of work experience 
- Proficiency in the Armenian language 
- Knowledge of the Russian language 
- Computer knowledge


Deadline: 13.03.2025

Jeweler | Vanadzor branch 

- Compilation and submission of reports prescribed by the Central Bank of the Republic of Armenia
- Compilation of reports for internal users
- Assignments given by management, processing and presenting necessary information
- Preparing reports for internal users
- Participation in discussions regarding amendments and draft regulations of the department


- Knowledge of the legislation regulating banking activities 
- Higher economic education 
- Excellent oral and written command of the Armenian language 
- Knowledge of Russian and English
- Proficiency in Ms Office 
- Knowledge of ARMSOFT programs 
- At least one year of work experience in the financial system


Deadline: 02.03.2025

Preparation, presentation and interpretation of reports prescribed by the Central Bank of the Republic of Armenia and for internal users.

Regulatory reporting unit specialist

- Implementation of various payments and quick money transfer service in the AS-Bank system (for individuals and legal entities)
- Recommendations on banking services (loans included), conducting ACRA inquiries
- Provision of statements/references
- Formulation of money claim/surplus return from the main cash desk to other cash desks
- Acceptance of loan applications (consumer unsecured loan, credit line, loan secured with primary collateral), provision of loan and collateral in compliance with established templates, compilation of loan packages
- Implementation of established monthly sales plans
- Participating in the process of charging and discharging ATMs and assurance of program compilation  in the absence of the department head.
- Bank-Customer system service


- Higher education, preferably in the sphere of finance and/or economics
- Knowledge of banking and operations, banking legislation
- Working experience with cash is desirable
- Communication skills
- Teamwork ability
- Ability to work under fixed defined deadlines
- The ability to quickly orientate in conflict situations
- Good knowledge of Microsoft Office, knowledge of AS-Bank system is desirable
- Excellent command of Armenian, good knowledge of English and Russian languages is desirable


Required qualifications

Deadline: 03.03.2025

Identification of customers’ needs, direct and cross sales, provision of fast and quality service.

Service Clerk at Customer Service and Cash Operations Unit

- Problematic loans accounting and data entry on current statuses into the Bank's register of problematic loans
- Problematic loans accounting and recording information on current statuses in the Bank's registry of problematic loans
- Preparation, sending, recording and storage of written notices to be sent to customers notifying proper fulfillment of loan obligations and the Bank's imposition of extrajudicial foreclosure on the property that is the subject of collateral
- Customer service and technical support to ensure proper performance of problematic loan obligations
- Identifying issues with borrowers that hinder or delay loan repayment and submission of relevant proposals to the head of the service 
- Analysis of problem loans, submission of recommendations
- Collection and analysis of information on problematic borrowers
- Performing other assignments by the immediate supervisor


- Higher economic and/or legal education
- At least 3 years of work experience in the banking system, 2 of which in the field of lending and/or credit risk assessment and/or loan recovery
- Negotiation skills, information and financial analysis skills, mastery of creditworthiness assessment models
- Skills of financial indicators analysis of legal entities
- Knowledge of legislation regulating banking activities
- Proficiency in Ms Office, AS Bank system
- Excellent command of oral and written Armenian language
- Knowledge of Russian and/or English languages


Deadline: 27.02.2025

Implementation of works aimed at the recovery of problematic corporate assets of the Bank.

Leading specialist of Corporate Distressed Assets Recovery Unit

- Organization, coordination and control of current working process of branch employees, ensuring their efficiency and continuity
- Execution of the branch's business plan, portfolios, sales and other plans, in particular: the involvement of payroll projects, conducting presentations, organizing basic, cross and telephone sales
- Conducting performance analysis of actual and expected sales on a weekly basis, taking action to meet sales plans
- Participation in ATM charging and discharging process, providing software approval
- Supervision of the official duties fulfillment, working process and discipline performance by employees of the branch
- Submission of proposals on branch issues
- Participation in the opening and closing processes of the vault


- Higher education
- At least two years of work experience in the financial and banking system
- Knowledge of financial analysis 
- Knowledge of banking legislation 
- Leadership skills
- Communication skills
- Excellent command of the Armenian language
- Knowledge of Russian and/or English languages


Deadline: 23.02.2025

Organization and coordination of branch activities.

Branch Manager | Yerevan Branch Network  

Deadline: 21.02.2025

- Conducting preliminary negotiations with corporate clients to organize their service at the Bank, to use banking tools
- Carrying out visits to the business activity place of corporate clients with the purpose of having a preliminary opinion on the financial and economic state, activities and the opportunities to make use of services offered by the Bank
- Sales of banking products to existing corporate customers
- Conduction and compilation of the reporting system
- Analysis of the possibility of serving corporate customers on individual terms
- Recommendation on current service issues for corporate clients


- Higher Education
- At least two years of experience in the banking system
- Knowledge of banking legislation
- Knowledge of macroeconomic basics
- Knowledge of Microsoft Office, AS banking system
- Effective communication skills
- Negotiation skills
- Command of Armenian, Russian or English languages


Deadline: 16.02.2025

Attracting corporate customers and selling products (services) of corporate business.

Client manager of Corporate Business Sales Unit

- Compilation and presentation of applications for declaring bankruptcy and registering a claim to the bankruptcy court, study and analysis of packages of problematic bankruptcy cases, judicial acts and writings received (made) from the court, writings and other documents submitted by bankruptcy administrators, writings and information received on judicial actions and based on them, in accordance with RA legislation and internal legal acts of the Bank, representation of the Bank's interests in the bankruptcy court, civil appeal and cassation courts,
- Participation in bankruptcy or forced auctions and acquisition of properties, state registration of property rights,
- Study, analysis, clarification, presentation of proposals, opinions, conclusion of legal documents, including procedural ones: response to a claim, objection, position, counterclaim or security, complaint, etc.


- Higher legal education,
- At least 2 years of professional work experience in bankruptcy cases,
- The experience in the mentioned sectors of banking system will be considered as an advantage,
- Licensed attorney, bailiff, bankruptcy administrator or any work experience in the mentioned fields will be considered as an advantage
- Good knowledge of RA legislation, RA Civil Code, RA Civil Procedure Code, RA Law "On Bankruptcy", RA Law "On Public Tenders", laws regulating banking activities and other legal acts
- Knowledge of the basics of clerical work,
- Internet, computer skills, MS Office proficiency
- Knowledge of AS-Bank 4.0 system will be an advantage
- Excellent oral and written command of the Armenian language


Deadline: 15.02.2025

Providing legal processes for the fulfillment of clients obligations with problem loans.

Chief specialist of Bankruptcy Case Distressed Assets Recovery Unit

- Design a product and service implementation path from development to launch
- Development and implementation of new products and business processes
- Ongoing maintenance and continuous development of current products and business processes
- Development of requirements for software and technical support and process automation
- Market and new trends research, presentation of offers aimed at promotion
- Product profitability and other target indicators analysis
- Coordination of collaboration with internal and external partners, including payment systems, state and private bodies
- Compilation of normative-methodological documents
- Compilation of educational materials on product


- Higher education in economics, management or finance
- At least two years of banking experience
- Experience with banking products will be an advantage
- Knowledge of RA law on “Banks and Banking Activities”
- Knowledge of RA Law on “Payment and Settlement Systems and Payment and Settlement Organizations”
- Knowledge of MS Office
- Knowledge of AS system 
- Proactivity and high sense of responsibility
- Excellent communication skills
- Ability and desire to learn quickly
- Ability to work under well-fixed deadlines
- Negotiation skills
- Proficiency in Armenian, Russian and English (written and oral)


Design of passive, card and commission products rendered by the Bank to legal entities and individual entrepreneurs and relevant processes, organization of business processes.

Deposit Products Responsible

Verification of statements received from correspondent banks, cost-income formulation of relevant statements
Formation and sending of statements to correspondent banks, verification and settlement
Verification of transfers received from customers, accounting to the relevant customer account, processing returns of incorrect transfers
Verification of fast transfer systems, formulating commissions and adjusting transactions made by the branch network, settlement with agents


Responsibilities 

- Knowledge of banking legislation
- Higher economic education
- Excellent knowledge of Armenian language (written and spoken)
- Knowledge of Russian and English 
- Knowledge of Microsoft Office  
- Knowledge of ARMSOFT programs


Deadline: 13.02.2025

Settlement of fast money transfer, verification of correspondent account statements, accounting of payment orders. 

Settlement Operations Unit specialist

- Provide consultations to current and new customers on the services and products rendered by the bank
- Provide technical support related to the systems available to customers
- Perform of cross-selling inbound calls
- Conduct outgoing phone calls to various target groups aimed at sales promotion, as well as calls based on the pre-approved lists arising from the needs of the company
- Identify and resolve client concerns, as well as redirect inbound inquiries to the relevant divisions of the Bank or to the immediate manager of the Bank in specific cases information about the proposed and unresolved issues to the relevant departments or to the direct manager
- Accept complaints and suggestions received via phone calls from customers and redirect to coordinators
- Perform other duties as assigned

- Higher education
- One year work experience in customer service
- Knowledge of banking legislation
- Knowledge of MS Office, AS-Bank
- Excellent communication and interpersonal skills
- Ability to work in a dynamic, rapidly changing environment
- Ability to work in a team
- Excellent command of Armenian 
- Good knowledge of Russian or English languages


Deadline: 25.01.2025

Provide immediate assistance to current and potential customers of the Bank via phone, correspondence through social sites and other online platforms. Outbound phone calls to initiate sales promotion.

Phone Customer Service Specialist

SME and Corporate Products Responsible

- Preparation of managerial reports and dashboards using actual analytical tools (SQL, Python, Power BI) 
- Implementation of different analytical projects
- Making deep automation of reports and database optimization
- Writing analytical reviews based on the results of current reports


Job Responsibilities

- Higher education in economics, finance, or mathematics,
- At least 2 years of relevant professional work experience
- Experience in analyzing and visualization of data;
- Knowledge of Python and experience in data analysis using Python
- Working experience in SQL and Power BI;
- Strong analytical skills with ability to process and interpret complex data


Deadline: 24.01.2025

Implementation of analytical projects, new reports development and deep automation.

Data Analyst

- Charting the product and service implementation path from development to launch
- Development and implementation of new products and business processes
- Ongoing maintenance and continuous development of existing products and business processes
- Research, implementation and ongoing maintenance of support programs
- Development of software and process automation requirements
- Market and new trends research, presentation of promotional proposals
- Product profitability and other target indicators analysis
- Collaboration with internal and external partners, public and private bodies inclusive
- Compilation of normative-methodological documents
- Compilation of training materials on products


- Higher education in economics, management or finance
- Minimum of two years of experience in banking
- Experience with banking products will be an advantage
- Knowledge of RA law on banks and banking activities
- RA Law on Payment and Settlement Systems and Payment and Settlement Organizations
- Knowledge of MS Office 
- Knowledge of AS system
- Proactivity and high sense of responsibility
- Excellent communication skills
- Proficiency in Armenian, Russian and English languages (written and spoken)


Deadline: 11.01.2025

Designing commission and other non-credit products rendered by the bank to individuals and relevant processes, organization of business processes.

Comission products owner

- Consideration of SME loan applications
- Verificaiton of the incompleteness of the loan package according to the respective loan type requirements 
- Verification of credit history according to the relevant loan type requirements in the Bank
- Financial data compliance check 
- Calculation of solvency ratios
- Completion of available credit limit calculation taking into account the above checks

- Higher economic, technical or legal education
- At least two years of work experience in the financial system (business loans)
- Knowledge of banking legislation 
- Communication, collaboration, organizational, consulting skills, teamwork ability 
- Good command of oral and written Armenian language
- Knowledge of Russian and/or English languages

Deadline: 13.01.2025

Verification of financial data compliance for SME loans.

Leading specialist of small business loan underwriting service

- Monitoring liquidity and capital management limits and restrictions set by other legal acts, implementing  and performing control functions
- Implementation of liquidity and capital management analyses, monitoring and preparation of relevant reports for the bank's management and the Central Bank. (ICAAP, ILAA, Liquidity Contingency Plan, Recovery Plan
- Regular monitoring of the normative indicators of the Central Bank of Armenia.
- Ongoing liquidity control, planning/forecasting
- Support for Transfer Pricing Management
- Support for preparation of ALCO package components
- Financial market monitoring
- Other analysis related to asset, liability and capital management 
- Implementation of current instructions given by the manager


- Higher education in the field of economics, management or finance
- 3+ years of work experience in financial banking system
- Excellent knowledge of financial banking reporting structure
- Knowledge of main regulatory framework
- Excellent knowledge of MS Office
- Knowledge of AS system
- Quick decision-making and orientation skills
- Analytic skills
- Ability to  meet deadlines
- Advanced teamwork and communication skills
- Ability to negotiate and collaborate with departments
- Excellent knowledge of Armenian, good knowledge of Russian and English


Deadline: 01.11.2025

Assessment and management of bank liquidity, capital and interest rate risk.

Manager of Assets, Liabilities and Capital Management (ALCM)

- Development of credit risk assessment methods, models, presentation of recommendations
- Compilation and presentation of reports based on portfolio risk analysis
- Obtaining, processing and analyzing data on the bank's business processes from SQL databases
- Development and optimization of the data management system in cooperation with the programming team


- Higher mathematics, economics or finance education
- At least two years of relevant professional experience (preference is given to candidates with experience in the fields of credit portfolio risk management and/or lending)
- Ability to perform statistical and financial analysis
- Knowledge of Microsoft Excel 
- Knowledge of Power BI and AS-Bank, 4.0, SQL 
- Knowledge of Python programming language
- Good knowledge of Russian and English languages


Deadline: 06.01.2025

Implementation of the bank's credit portfolio analysis and portfolio risks assessment.

Retail Credit Risk Management Unit Chief Specialist 

Working hours 09:00-21:00 and 21:00-09:00

- Greets branch customers
- Provides  counseling regarding banking products and services
- Performs quick customer service (acceptance of utility payments, loan repayments of individuals, etc.) through appropriate payment terminals in the branch
- Performs sales and activation of Internet and Mobile banking systems
- Implements the process of issuing plastic cards to customers
- Performs general administration of the service hall
- Executes the monthly sales plans 


Job requirements

- Higher education, preferably in finance and/or economics
- Knowledge of banking and operations, banking legislation
- Communication skills
- Teamwork ability
- Ability to work under well-defined deadlines
- The ability to quickly orientate in conflict situations
- Good knowledge of Microsoft Office, knowledge of AS-Bank, Mulberry system is desirable
- Excellent command of Armenian, good knowledge of English and Russian languages is desirable


Deadline: 29.12.2024

Welcoming customers, identifying and directing requests in the branch, fast and quality service.

Hall administrator Zvartnots branch

- Preparation  of meetings of the Supervisory Board and the General Meeting of Shareholders
- Making drafts and extracts of minutes and resolutions of the sessions 
- Organization of consultations, discussions and meetings convened at the initiative of the Chairman of the Supervisory Board, and if necessary, taking minutes of them/(recording)
- Control over compliance with deadlines for the execution of instructions and orders issued by the Supervisory Board and the Chairman of the Supervisory Board
- Control over the deadlines for submission of reports to the Supervisory Board from the Bank's managers and departments
- Verification of documents submitted to the Supervisory Board and the Chairman of the Supervisory Board - compliance with the requirements of the Bank's internal legal acts
- Other functions related to the activities of the Supervisory Board and the General Meeting of Shareholders


- Higher education (law or related)
- At least two years of work experience in financial system
- Knowledge of document management and office work
- Knowledge of business communication rules
- Knowledge of Microsoft Office, Mulberry, Jira software
- Excellent knowledge of Armenian, English and Russian


Deadline: 21.12.2024

Organization of the work of the Supervisory Board and the general meeting of Shareholders, preparatory works and documentation related to the organization of convening and holding of the sessions.

Secretary of the Supervisory Board

- Implementation of chargebacks in international payment systems, preparation of official letters
- Compilation and submission of reports to payment systems, relevant departments
- Implementation of card reissuance function in case of software problems
- Verification and approval of card transactions sent offline
- Sharing and importing of file
- Submission of monthly and quarterly reports to VISA, MasterCard payment systems
- Verification of invoices received from payment systems
- Submission of LAT reports
- VISA CONCIERGE CHAT BOT Service Base Management


- Higher economic or mathematical education 
- At least three years of working experience in the banking system
- At least one year of experience in payment systems
- Knowledge of legislation regulating payment systems
- Proficiency in MS Office
- Knowledge of SQL or Python programming would be an advantage
- Ability to navigate quickly 
- Excellent oral and written command of the Armenian language
- Good knowledge of Russian and English languages


Deadline: 24.12.2024

Handling international appeals as well as compiling card reports. Preparation of international payment systems reports, correction of errors /QMR, GOC, LAT, CIF/.

Card Remote Service and Reporting Unit Chief specialist

- Conducting negotiations with supplier companies, signing cooperation agreements
- Constant communication with cooperating suppliers, customer service directed by the latter
- Signing exclusive contracts with suppliers
- Involvement of leasing clients, as well as relevant service
- Collection of necessary documents for leasing, provision of appropriate document circulation, signing of contracts
- Initiation and implementation of measures aimed at leasing development 
- Controlling and managing the process of acquisition and/or import of leasing items
- Simplified leasing analysis and process management

- Higher education
- At least three years of experience in the banking system
- Experience in engaging and servicing corporate clients
- Knowledge of banking sphere
- Knowledge of the legislation and regulatory framework regulating banking activities 
- Knowledge of accounting
- Computer skills
- Knowledge of foreign languages


Identifying and engaging corporate leasing clients. Conducting negotiations with supplier companies, establishing and maintaining contact.

Leasing Operations Chief specialist

- Software for newly installed ATM’s and POS Terminals
- Technical and software maintenance of ATM’s and POS Terminals
- Performance of preventive inspections
- Online monitoring of ATM’s and POS Terminals
- Participation in the process of charging ATM’s and POS Terminals
- Sending and receiving confiscated cards from ARKA processing center

- Advanced technical, mathematical or economic education
- At least two years of experience in the banking system 
- Knowledge of the legislation regulating the activity of payment systems
- Communication skills
- Problem solving
- MS Office knowledge
- Excellent command of Armenian language
- Good knowledge of Russian or English languages

Deadline: 20.12.2024

Ensuring uninterrupted operation of ATMs, charging/discharging 

Chief Specialist of ATM & POS Service Unit

- Expansion of the network of POS terminals by the Bank at ATMs, cash points and trade or service points, internet stores, identification of new customers, attraction, conclusion of agreements.
- Implementation of payment instrument service network organization and payment instrument service provision by the Bank via POS terminals at ATMs, cash points and trade or service points, internet stores
- Ensuring the full range of competencies and obligations for the development of ATMs and commercial network
- Ensuring the necessary communication and information flows between ATMs and commercial network development group and other structural independent and territorial divisions of the Bank.
- Constant control for the purpose of increasing the efficiency of ATMs and commercial network development group, organization of work and improvement of provided services
- Strategy development, competitive position assessment and proposal presentation
- Ensuring plan indicators


- Higher education in economics or related fields
- At least two years of work experience in the banking system
- Knowledge of banking legislation
- Strategic thinking
- Problem solving
- Communication skills
- Time management
- Analytical thinking
- Knowledge of MS Office, AS-Bank programs
- Excellent command of Armenian 
- Good knowledge of English 


Deadline: 07.12.2024

Management of ATM and commercial network development activities. 

ATM and commercial network development manager

- **Recruitment and Staffing**: Lead the recruitment process for the IT department, ensuring the attraction, selection, and onboarding of top talent to meet the department’s growing needs.
- **Talent Management**: Develop and implement talent management strategies, including workforce planning, career development, and succession planning, to build a strong talent pipeline within the IT team.
- **Employee Development**: Partner with IT leadership to identify development opportunities and provide coaching, training, and mentorship programs that enhance employees' skills and performance.
- **Performance Management**: Oversee the performance management process, including goal setting, feedback, and performance appraisals, to drive accountability and continuous improvement within the IT department.
- **Employee Relations**: Serve as the primary HR point of contact for IT employees, addressing employee concerns, fostering a positive work environment, and ensuring compliance with company policies and labor laws.
- **HR Strategy Alignment**: Collaborate closely with IT leaders to understand the department's goals and challenges, ensuring HR initiatives are aligned with business objectives and help drive overall departmental success.
- **Workforce Planning**: Support the IT department in analyzing workforce needs, managing organizational changes, and ensuring appropriate staffing levels to meet business demands.
- **Compensation and Benefits**: Provide insights on industry trends and work with the compensation team to ensure competitive and fair compensation practices within the IT department.
- **Employee Engagement**: Develop and implement strategies to promote employee engagement, foster a culture of innovation, and enhance retention within the IT team.
- **HR Policy Implementation**: Ensure the implementation of HR policies and procedures within the IT department and provide guidance on any adjustments required to meet department-specific needs.

Key Responsibilities

- Bachelor’s degree
- At least 2 years of experience in an HR Business Partner role is highly desirable
- Proven experience in supporting technical or IT teams is a must
- In-depth knowledge of HR best practices and employment laws
- Strong problem-solving and analytical skills, with the ability to influence and drive results
- Excellent proficiency in both English and Russian (written and spoken) is required
- Excellent communication, interpersonal, and organizational skills
- Ability to adapt in a fast-paced, changing environment


Qualifications

- Strategic Thinking: Ability to understand the bigger picture and develop HR solutions that align with both the IT department's and the organization’s objectives
- Relationship-Building: Strong interpersonal skills with the ability to establish trust and rapport with both IT leadership and employees
- Problem-Solving: Proficiency in identifying HR-related issues within the IT team and proposing solutions that enhance productivity and engagement
- Leadership and Influence: Capable of leading initiatives and influencing key stakeholders within the IT department to adopt best HR practices
- Communication Skills: Exceptional verbal and written communication skills to effectively collaborate with diverse teams
- Adaptability: Ability to thrive in a fast-paced, evolving environment while managing multiple priorities
- Analytical Mindset: Strong analytical skills to interpret data, assess trends, and make evidence-based decisions regarding workforce management and employee development


Competencies and Skills

Deadline: 24.11.2024

AMIO Bank is looking for a dynamic and strategic HR Business Partner who will closely cooperate with the IT Department

HR Business Partner for IT 

- Internal computer network design
- Selection of computer hardware and other network equipment
- Configuring computer hardware and other network equipment
- Setting up printers and copiers
- Configuring network phones
- Installation of other computer equipment at the head office and branches
- Daily maintenance of computer and other network equipment


- Higher or secondary professional education 
- One or more years of work experience
- Technical skills (computer skills, ability to learn new programs quickly)
- High sense of duty
- Teamwork ability 
- Ability to quickly navigate in complex situations
- Stress resistance
- Excellent knowledge of the Armenian language, knowledge of English and Russian languages


Deadline: 23.11.2024

Perform first-level technical support, technical troubleshooting, and administration and maintenance of IT systems, including hardware, software, and network components.

Technical support specialist

Working hours

Deadline: 22.11.2024

Service Clerk at Customer Service and Cash Operations Unit | Kentron Branch

Organization and coordination of branch activities

Manager | Ararat branch 

Chief specialist of Corporate Business Sales Unit

- Development of various training and development programs, courses, seminars, on-the-job training programs and etc., based on the Bank's strategic goals and applying the industry's advanced technologies and tools
- Assists in the training planning process
- Regularly reviewing and updating the relevance of training program materials, tools and methods
- Collaborate with internal trainers in the planning and implementation of training and development programs
- Contribute to improving the quality of work of the training and development department by raising self-awareness and providing recommendations for improving the training process
- Participate in training and development department consultations and other meetings related to the implementation of tasks assigned to the department
- Assist in the planning and organization of courses and events
- Cooperate with various departments of the bank in order to identify training and development needs, observe the level of knowledge and skills and implement the necessary development measures.


- Higher education
- At least 1 year of work experience in the financial and banking sector, preferably in the field of sales and service
- Knowledge of tools and methods for developing and conducting courses is desirable
- Relevant education and training, learning and development qualifications.
- Excellent presentation, organizational, communication and planning skills
- Good knowledge of foreign languages: Russian, English
- Knowledge of Microsoft Office, AS Bank, Mulberry programs


Deadline: 22.02.2025

Development of training and development programs in line with the organization's goals, values and culture

Trainer

- Counseling within the framework of business lending for corporate business clients
- Collecting and verifying the complete package required within the framework of business lending of corporate business clients
- Compiling and submitting for approval business lending proposals for corporate business clients
- Submitting the complete package to the appropriate department of the Bank to manage the further lending process
- Ensuring financing procedure for corporate business clients
- Ongoing maintenance related to changes in corporate business loans and collateral
- Performance of other assignments of the head of the service


- Higher education
- At least one year experience in banking or related spheres
- Knowledge of banking legislation
- Knowledge of accounting will be considered an advantage
- Effective communication skills
- Time management
- Negotiation skills
- Knowledge of the Armenian language (written and oral)
- Knowledge of the Russian or English languages


Deadline: 21.11.2024

Financial analysis of corporate business clients

Leading Specialist of Corporate Business Analysis and Service Officer

- Management of liens imposed by the Enforcement Service and liens imposed by the Committee of State Revenue
- Conducting and controlling the process of Enforcement Service automation
- Checking and handling problematic transfers
- Deposit templates opening, repayment of problematic loans with various transit accounts
- Blacklist database management
- Compilation of documents provided to notary offices


- Higher economic education
- Work experience in the banking system
- Knowledge of banking legislation
- Analytical skills
- Communication skills
- Excellent knowledge of AS-Bank system, MS office, Excel programs 
- Excellent command of the Armenian language 
- Knowledge of Russian and English languages


Deadline: 15.11.2024

Implementation of post-operational functions related to customer accounts in accordance with RA law and the Bank's internal procedure.

Leading specialist of Account Maintenance and Depositary Unit

- Collection and analysis of customer feedback, survey data (eg. CSAT, CES, NPS) from various channels applicable by the Bank
- Developing effective reporting methods
- Creating reports using Excel, PowerPoint, Canva or other tools
- Measurement and control of key customer experience metrics (CSAT, NPS, CES, CSI, etc.)
- Collaborate with other departments to develop actionable strategies based on data to improve the customer experience
- Development of products/services according to customer requirements with relevant departments


- Higher education in economics, statistics, computer science and/or other related fields
- At least 3-4 years of experience in data analysis, data processing or related field
- Analytical and problem-solving skills, as well as the ability to handle customer feedback
- Team player
- Working experience in the banking sector will be an advantage
- Critical thinking
- Attention to details
- Excellent command of Excel/ PPT
- Knowledge of Russian and English languages


Deadline: 14.11.2024

Working with customer bases, analyzing data from feedback/various surveys, compiling reports and providing relevant improvement suggestions that will ensure the customer experience improvement.

Customer Experience Data Analyst

- Analysis and implementation of customer journey mapping aimed at identification of touchpoints and areas of customer experience improvement 
- Collection of customer experience data within the collaboration with analyst, customer feedback analysis via surveys and other channels
- Provision of relevant input to Learning and Development team for customer service training (for frontline and support/back office staff)
- Collaboration with various teams for fast and efficient solutions to customer issues
- Customer protection improvement
- Customer support and service effectiveness improvement
- Cooperation with Business Process Improvement team for implementation of appropriate changes


- Higher education in finance, marketing, psychology and/or related field
- At least 3-4 years of work experience in customer experience, service quality control/monitoring, customer loyalty/retention and/or related field
- At least 1 year of work experience in banking or finance system
- Strong analytical and problem solving skills
- Ability to work with customer feedback
- Team player
- Customer-centric/customer-oriented thinking
- High emotional intelligence
- Knowledge of MS Office 
- Proficiency in Russian and English 


Compilation and conduction of a customer experience strategy, ensuring a smooth and positive customer experience touchpoints. 

Customer Experience Manager

- Analysis of credit products rendered to corporate clients in RA and international financial markets
- Charting a path for new credit products and services from development to launch
- Drafting of the Bank's internal legal acts regarding corporate credit business
- Collaboration with RA and international financial structures, preparation and provision of necessary information to the latter


- Higher education 
- At least two years of work experience in the financial sector 
- Knowledge of legislation and regulatory framework of banking activities
- Knowledge of basics of macroeconomics 
- Strategic thinking
- Knowledge of Microsoft Office, AS-Bank system
- Knowledge of the Russian and English languages


Deadline: 11.11.2024

Charting a path for new credit products for corporate customers, continuous improvement of the products.

Product manager of corporate loans

- Involvement of retail credit, card and small business customers, identification of requirements, direct and cross sales using AS-Bank system templates
- Acceptance of loan applications, formulation of loan and collateral in AS-Bank system, formation of loan granting order, collection of loan packages
- Opening, reissuing and closing of plastic cards
- With the purpose of customers and salary projects attraction: making presentations, participating in BTL-promotions organized by the Bank and "Bank at work" events
- Organization and implementation of credit transactions concluded with legal entities and natural persons 
- Execution of monthly sales plans

- Higher education, preferably in finance, accounting and economics spheres
- One year of work experience in banking or related fields (working experience of a credit specialist is desirable)
- Knowledge of banking and operations, banking legislation
- Analytical thinking
- Communication skills
- Teamwork ability
- Ability to work under well-defined deadlines
- Ability to make quick decisions, orientated in problematic situations
- Good knowledge of Microsoft Office, knowledge of AS-Bank system is desirable
- Excellent command of Armenian, good knowledge of English and Russian languages is desirable

Deadline: 09.11.2024

Financial Adviser | Artik Branch

- Implementation of various payments and quick money transfer service in the AS-Bank system (for individuals and legal entities)
- Recommendations on banking services (loans included), conducting ACRA inquiries
- Provision of statements/references
- Formulation of money claim/surplus return from the main cash desk to other cash desks
- Acceptance of loan applications (consumer unsecured loan, credit line, loan secured with primary collateral), provision of loan and collateral in compliance with established templates, compilation of loan packages
- Implementation of established monthly sales plans
- Participating in the process of charging and discharging ATMs and assurance of program compilation  in the absence of the department head.
- Bank-Customer system service

- Higher education, preferably in the sphere of finance and/or economics
- Knowledge of banking and operations, banking legislation
- Working experience with cash is desirable
- Communication skills
- Teamwork ability
- Ability to work under fixed defined deadlines
- The ability to quickly orientate in conflict situations
- Good knowledge of Microsoft Office, knowledge of AS-Bank system is desirable
- Excellent command of Armenian, good knowledge of English and Russian languages is desirable

Deadline: 08.11.2024

- Compilation and submission of claims, applications within the terms and in the order prescribed by the Bank's internal legal acts
- Be enrolled and participate in person in judicial proceedings at courts 
- Preparation and presentation of necessary motions, responses, objections, applications and other procedural documents within the examination of cases
- Conclusion of settlement agreements, execution of accounting control in the scope of judicial process 
- Preparation and submission of appellate and cassation appeals, responses
- Submission of applications for issuance of writs of execution, as well as control over whether or not they are sent to the enforcement service by the courts
- Submission of proposals aimed at solving cases in proceedings
- Maintenance of relevant files for pending court cases
- Compilation of reports regarding service functions 
- Observing and fulfilling the requirements and duties defined by the relevant internal legal acts of the Bank’s functions 
- Performance of the requirements and duties defined by the relevant internal legal acts of the Bank 
- Temporary performance of the main functions of any employee of the Service if needed
- Performance of other functions of the Service  
- Execution of written and oral assignments of the supervisor of the Legal department and the head of the Service

- Higher legal education
- At least 1 year of relevant work experience in the banking system
- At least 1 year relevant work experience with court
- Knowledge of banking legislation 
- Ability of legal analysis
- Excellent oral and written command of the Armenian language
- Knowledge of Russian and/or English 
- Knowledge of Ms Office

Deadline: 02.11.2024

Ensuring Service daily work, execution of supervisor’s other assignments.

Court Service Leading specialist of Legal Department

- Preparation, amendment, review, supplementation and execution of civil law contracts (purchase and sale, lease, provision of services, performance of work, etc.) to ensure the ongoing activities of the bank.
- Preparation, modification, review, execution of agreements related to banking operations (loan, collateral, surety, deposit, card, bank account, etc.)
- Provision of legal advice during the development, implementation, modification, termination of banking products, including drafting, review, amendment, and provision of legal conclusions of internal legal acts, contracts, and other necessary documents regulating the process.  
- Clarification of legal issues arising during customer service, including examination of a package of documents, provision of legal conclusions
- Preparation of drafts of internal legal acts of the bank (rules, procedures, management acts, guidelines, orders, decisions, instructions, instructions, power of attorney and other organizational documents) 
- Consideration of letters received from the Central Bank of the Republic of Armenia, the Union of Banks, lawyers, notaries and other state bodies, organizations, individuals, preparation of drafts of answers as necessary, independently or participation in the development works
- Examining claims received from the Financial System Mediator's office, preparing answers, conducting negotiations
- Providing legal advice to bank branches and structural units
- Identifying, summarizing, analyzing the legal risks affecting the bank and proposing appropriate preventive measures
- Providing legal advice and comments on RA legislation and internal legal acts
- As necessary, participation in courses and seminars organized by the Central Bank of Armenia, the Union of Banks of Armenia, the Office of the Financial System Mediator 
- As necessary, participation in discussions regarding lending transactions concluded by the Bank, newly developed products and other similar financial transactions/operations

- Higher legal education (lawyer degree, Master's degree is desirable and will be considered an advantage)
- At least 2 years of professional experience in financial organizations as a legal advisor
- Knowledge of legislative and normative legal acts regulating banking activities
- Excellent knowledge of civil, labor, banking and corporate law
- Analytical skills
- Negotiation skills
- Ability to work  under pressure
- Good knowledge of Russian and English languages
- Knowledge of (MS word, Outlook), knowledge of other software is a plus

Ensuring the bank's current operations, reviewing claims/complaints received from the Financial System Mediator 

Legal Support Service Chief specialist of Legal Department

- Welcoming customers of the branch
- Provision of advice on banking products and services
- Fast customer service (acceptance of utility payments, loan repayments of individuals, etc.) via appropriate payment terminals in the branch
- Sales and activation of Internet and Mobile banking systems
- Implementation of the process of issuing plastic cards to customers
- Implementation of the general administration of the service hall
- Execution of monthly sales plans

- Higher Education
- Knowledge of banking
- Advanced customer service skills
- Communication skills
- Teamwork ability
- Knowledge of business rules ethics
- Conflict resolution skills
- Excellent command of Armenian, good knowledge of English and Russian languages is desirable

Deadline: 04.11.2024

Meets customers, identifies requirements and directs them in the branch, providing fast and quality service.

Hall Administrator | Artashat Branch

- Monitoring and storage of local, national and international laws and regulations
- Regular work on local, national and international laws, regulations and assessment of their impact on the Bank's operations
- Compilation and conduction of internal policies and procedures to ensure compliance with relevant regulatory legal requirements
- Ensuring effectiveness of internal legal acts requirements within the Bank
- Identification, assessment and periodic monitoring of compliance risks
- Conducting regular risk assessments and identified risks control 
- Regular compliance auditing and testing to identify potential control deficiencies or weaknesses
- Implementing and maintaining accurate and comprehensive records of compliance activities
- Preparation and submission of statutory reports to the Central Bank of Armenia and other bodies regulating the Bank's activities
- Providing periodic reports on compliance issues to the top management and the Executive Board
- Proper investigation and monitoring of compliance violations and issues, as well as submission of relevant proposals on effective resolutions
- Participation and provision of conclusions and recommendations in the context of Compliance function regarding new Banking products and business initiatives
- Periodic monitoring and compliance control of partners cooperating with the Bank/providing services

- Higher economic education
- At least 3 years of work experience in the banking system
- Knowledge of banking legislation
- Skills and work experience with internal and external stakeholders
- International Compliance Association (ICA) Certificate in Compliance or international experience
- Knowledge of Ms Office
- Knowledge of the Russian language 
- Excellent oral and written command of the English language
- Excellent oral and written command of the Armenian language

Proper ensurance of the compliance function in the Bank