Call Center Specialist

Working hours:

• shift schedule

Job responsibilities

• • Providing consultation to current and potential customers regarding the services and products offered by the Bank
  • Providing technical support regarding systems available to customers
  • Conducting cross-selling through inbound calls
  • Conducting outbound phone calls for sales promotion purposes to different target groups, as well as based on predefined lists, depending on the company's other needs
  • Identifying customer issues, resolving them promptly, as well as transferring information regarding raised and unresolved matters to the relevant departments or direct supervisor
  • Accepting customer complaints and suggestions received via phone calls and forwarding them to the employee responsible for handling requests and complaints
  • Performing other ongoing tasks at the call center

Necessary requirements

• • Higher education
  • 1 year of work experience in customer service
  • Knowledge of the legislation regulating banking activities
  • Computer skills: Microsoft Office, AS Bank System
  • Excellent communication and interpersonal skills
  • Ability to work in a dynamic, fast-paced environment
  • Teamwork ability
  • Excellent knowledge of Armenian
  • Good knowledge of Russian or English