Application Administrator

Job Responsibilities

• • Support the implementation of new products and related solutions in operational systems.
  • Analyze new business/legal requirements, propose solutions, perform testing, and deploy them into the production environment.
  • Contribute to process optimization by proposing technical improvements.
  • Test new system versions, identify issues, and ensure their resolution.
  • Perform module testing, document and report detected defects.
  • Support departments in resolving IT‑related questions and issues.
  • Monitor processes and system logs, report problems to the supervisor, and propose solutions.
  • Ensure the smooth and continuous operation of systems.

Requirements

• • Higher education (technical background is considered an advantage).
  • At least 2 years of experience in customer service, service quality or complaint analysis.
  • Analytical thinking and data‑handling skills.
  • Knowledge of AS, Service Desk, and customer feedback tools is an advantage.
  • Excellent interpersonal, communication, and negotiation skills.
  • Customer‑oriented mindset, initiative, and high sense of responsibility.
  • Excellent knowledge of Armenian, Russian, and English languages.