Chief Specialist of the Card Remote Service and Reporting Department

Job responsibilities

• • Investigation of card transactions across various payment systems, analysis and resolution of issues arising in the course of card servicing, and provision of necessary information
  • Handling telephone inquiries from the branch network
  • Creation and modification of card standards
  • Maintenance of the database of retained cards
  • Activation of privileges for premium cardholders and management of the relevant database
  • Maintenance of the card delivery database and verification of delivery service invoices
  • Execution of other functions defined by the Bank’s internal regulations and procedures

Required skills

• • Higher education
  • At least one year of work experience in the banking system. Experience in card issuance and payment/settlement systems is desirable
  • Knowledge of legislation regulating banking and payment systems
  • Ability to quickly adapt and work effectively in a changing environment
  • Ability to handle multiple tasks simultaneously and meet tight deadlines
  • Communication and negotiation skills
  • Knowledge and application of business ethics standards
  • Good knowledge of MS Office, Mulberry, Smart Vista software
  • Good knowledge of Russian and/or English languages