Premium Customer Service Specialist

Job responsibilities

• • Providing consultation, customer service, product sales, and cross-selling of products to individual customers; performing cash transactions for corporate clients
  • Processing various payments in the AS-Bank system and servicing fast money transfers (for both individual and corporate clients)
  • Providing consultations on banking services (including loans) and performing ARCA inquiries Issuing statements and certificates
  • Processing cash requests/excess cash returns between the main cash desk and other cash desks
  • Receiving loan applications (consumer unsecured loans, credit lines, and secured priority loans), preparing loan and collateral documentation according to established templates, and collecting loan packages
  • Achieving established monthly sales targets
  • Participating in ATM cash loading and unloading processes and, in the absence of the head of the Department, ensuring system processing
  • Providing support for the Bank–Customer system management

Necessary requirements

• • Higher education
  • Knowledge of legislation regulating banking activities
  • At least 1 year of work experience in the banking sector
  • Excellent knowledge of the law on combating money laundering and terrorist financing
  • Communication and negotiation skills
  • Customer-oriented mindset
  • Ability to make quick decisions
  • Flexibility
  • Good command of Russian and English (both spoken and written)